Frequently Asked Questions

Have questions about our personalized gifts, signage or wedding collections? Find quick answers about orders, customization, shipping, payments, and more.

Business & Event Essentials

What types of business and event products do you offer?

We create a wide range of business and event essentials, including custom signage, spinning wheels, display boards, event decor, and corporate gifts, designed for long-term use and multiple events.

Can I personalize business products or event signage?

Yes! Most signage and business essentials can be customised with logos, branding, text, or colours to match your event or company.

Do you offer bulk or wholesale orders?

Yes! We offer wholesale and discount pricing for businesses, such as bakeries needing multiple cake toppers or event organizers ordering signage. Contact us to discuss your needs and get a personalized quote.

What materials are used in business and event products?

We use high-quality, durable materials including wood, acrylic, laser-safe rubber and mdf.

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Personalized Gifts & Keepsakes

Can I personalize gifts and keepsakes?

Absolutely! Many of our gifts and keepsakes can be customized with names, dates, messages, or special designs.

How long does it take to create personalized items?

Production usually takes 3–7 business days, depending on the product and order size.

Can I request a fully custom design?

Yes! Contact us via our Custom Order Enquiry form with your ideas, and we’ll work with you to create something unique.

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Weddings & Events

Do you offer wedding or event packages?

Yes! We have curated collections for weddings and special events, including signage, favours, personalized gifts, and decor. Get in touch.

Can I order sample products before placing a large order?

Yes, sample products are available for most wedding and event items. Contact us to arrange this.

When do I need to provide custom text and details?

Final details, like guest names, messages, colours, menu content, are due 1 month before your wedding. I'll send an email when it's time - no stress!

Can I see my items before production?

Yes! You'll receive draft proofs to check and approve before anything is made.

When will my items arrive?

All orders are delivered 2 weeks before your wedding, ready to display, gift, or treasure.

How early should I order for weddings or events?

We recommend placing orders as soon as you know your wedding plans, giving you plenty of time to finalize details.

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Christian Gifts, Learning Tools & Decor

Do you offer Christian gifts and faith-inspired decor?

Yes! Our Christian gifts, learning tools and decor are perfect for homes, celebrations, and holidays. Many items can also be personalized for a special touch.

Are seasonal Christian items available?

Yes! We create seasonal collections for holidays like Christmas and Easter, which can also be personalized.

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Seasonal Items

What seasonal products do you offer?

Our seasonal collections include holiday-inspired gifts, decor, and keepsakes suitable for Christmas, Easter, and other celebrations. Many items can be personalized.

Can seasonal items be reused each year?

Yes! Many of our seasonal items are designed to be kept and enjoyed for multiple years.

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Shipping & Delivery

Do you ship across New Zealand?

Yes! We ship all products nationwide. Delivery times vary depending on the product and shipping method.

Do you ship internationally?

Currently, we focus on nationwide shipping. Contact us if you require international shipping options.

Can I track my order?

Yes! Tracking information is emailed once your order ships, allowing you to monitor its progress.

See Shipping Policy

Payments

What payment methods do you accept?

We accept credit/debit cards, Shop, Google Pay, Apple Pay, Pay Pal and Afterpay for eligible orders, allowing flexible payment options.

Can I pay via Afterpay for large or business orders?

Yes! Afterpay is available for all products in our store.

Returns, Exchanges & Refunds

What is your return or exchange policy?

Due to the custom and made-to-order nature of our products, items cannot be returned unless faulty.

Can I cancel or change my order?

Changes or cancellations are possible if your order hasn’t entered production. Contact us as soon as possible.

What if an item arrives damaged?

Contact us immediately, and we’ll replace or refund any items damaged during shipping.

See Refund Policy

Can't find the answer you need?

Contact us to discuss your custom order today

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